Frequently Asked Questions
Policies and FAQs
Disclaimers & Policies
Disclaimers
Actual colors may vary. This is due to computer/tablet/cell phone monitors displaying colors differently.
Product dimensions and specifications are approximate values. We try extremely hard to ensure that colors, dimensions, and specifications are as close as possible to actual products.
Return Policy
We are here to help you feel confident about your purchase in any way we can. Please contact us within 14 days if you have any issues with your order so that it can be resolved quickly. Returns/Refunds/Exchanges will be processed on a case by case bases. We value our customers and ensure the highest customer service. A refund or partial refund may be issued if item is not received or not as described. If an item arrives and is damaged, please contact us immediately so we can work with you to replace the item or issue a refund. No claims of damage can be made after 48 hours of package arrival. Please provide photos of damaged or non matching items to alidecorinfo@gmail.com. Items must be in original packaging and in new condition. Customer will be responsible for shipping costs for returned items.
Shipping policy
In stock décor accessories are guaranteed to ship within 7-14 business days from date or purchase not including holidays. Most furniture items arrive within 3 to 6 weeks from purchase due to high demand. US Shipping only at this time. Specific shipping time frames are listed on each product's coordinating page. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. A Look Inside Interiors LLC is not responsible for stolen or lost packages. *Note: Certain orders may experience longer delays during times of high demand, holidays or (COVID 19).
Other Questions??
How do I contact A Look Inside Interiors?
You can contact us by email, phone, or via the website. Our contact information is at the top of every page.
Will I receive a tracking number with my order?
Yes, you will receive an email confirmation and tracking number with your order.
Why is my order delayed?
Some of our home décor products are made all over the world, and unfortunately, due to the continued global impact of Covid-19, our artisans are experiencing delays in production and shipping.
We promise we are trying our hardest to catch up to the high demand and get you your product as soon as possible. We value your business and thank you for your understanding.
What forms of payment do you accept?
We accept PayPal, ApplePay, and all major credit cards, such as Visa, MasterCard and American Express, through our secure payment processing system.
Still have questions?
For additional information, please use the contact form under the contact us tab or send questions to alidecorinfo@gmail.com.
IMPORTANT SAFETY MEASURES
1. Firepits are to be used in a well-ventilated areas.
It is not recommended to use the firepits in rooms smaller than 700 cu. ft. If you wish to use it in a small room (such as a bathroom), keep the doors and windows open. In a room less than 700 cu, ventilation is required and essential.
2. Although this firepits produce heat, it is not intended to be used as a main heat source.
3. Do not smoke while filling the fuel pot.
4. For extra protection, as with all items with open flames, keep an easily accessible fire extinguisher nearby
5. Use only approved liquid ethanol for tabletop firepits and fireplaces. Do not use any other combustible, such as bio-ethanol car fuel.
6. Do not use the firepits to cook food or heat water.
7. Do not move firepits while lit.
8. Never leave the lit firepit unattended.
9. Keep out of reach of children. These products are not toys and are for adult use only.
SAFETY DISCLAIMER - PLEASE READ
Products on this website are offered with policies, warranties, and conditions explained above. Please review carefully. These terms and conditions include limited warranties and disclaimers of liability. If you have any questions or concerns, please feel free to contact us and we would be happy to clarify.
No claims, representations or warranties, whether expressed or implied, are made by A Look Inside Interiors LLC (“Company”) as to the safety, reliability, durability and performance of any of Company’s products. Furthermore, Company accepts no liability whatsoever for the safety, reliability, durability and performance of any of its products.
In no event shall the Company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever, arising out of or connected with the use or misuse of our products.
You (“Customer”) assume all responsibility for using each product as it is intended. Some products require Customer assembly. Please use all caution when assembling products with sharp edges. Customer acknowledges that
these products involve risks and assumes all risks associated with them, including risks associated with the use of these products by other persons as well as those persons’ negligent and/or intentional acts or omissions.
When using as a fire receptacle, steel will become extremely hot. Keep all flammables away from the product and do not touch steel when a fire is present. Do not light a fire in these products when it
is placed on a wood or other flammable surface. Follow all applicable laws and safety recommendations when using this product.